Opportunities and the Impact Of Choices – An Anecdote.

“You can only connect the dots backwards,” said Steve Jobs in his famous 2005 Stanford commencement address when talking about life.

Have you ever stopped to think how each of us is here today, right at this spot where we are right now, doing what we are doing in this instant, because of a myriad of things that happened at some point in the past? The environment we grew up in, the struggles we went through, the opportunities that life presented to us, the decisions we made in the face of choices, and, of course, the people who influenced us in life, all played a part.

Almost two decades ago, I was sitting in my room in a dingy lodge in a suburban area of Kochi – my abode for almost six months.

It was no luxury at ₹700 a month. The concrete floor was hard and cold, the noisy ceiling fan was barely running, and the two wooden cots on either side of the room meant I had to share that tiny room, and its attached bath cum toilet (sans any hot water), with a random stranger. It was what I could afford earning ₹3500 a month, taking CCNA classes at a local institute.

Sitting across me was Mohan, my co-occupant and who after a month or so of acquaintanceship, I considered a friend. He was a student studying a certification course at another local institute.

“Don’t do it! Take the offer,” he insisted.

Earlier that week, I had attended a local walk-in recruitment by a Bangalore-based Call Centre and was among one of the four people out of the initial four hundred-plus who walked out with an offer letter for the role of customer support associate in Bangalore.

However, I had graduated with an Engineering degree in Communications and like the rest of my fellow classmates dreamt of a job in one of the numerous mobile companies that had sprung up all over. BPL, Idea, Reliance Mobile (the ADAG group company that went bust), and BSNL, were all hiring engineering graduate trainees and while I was busy at my instructor job, my old classmates were bagging local jobs through walk-ins at every other mobile company. I attended this particular walk-in recruitment drive to gain interview experience, but now had an offer letter in hand.

I had thought over the offer for a day and was about to shred the offer letter into pieces and throw it in the dustbin when Mohan stopped me.

“But I’m sure I’ll probably get an interview call from Reliance soon when they start hiring graduate engineering trainees and if I crack that, then what’s the point of the call centre job?” I protested.

“Because opportunities don’t come every day. Destiny is giving you this choice now it didn’t give hundreds of others. Don’t throw it away” he told me.

I kept listening.

“You may not understand the value of lost opportunities but I do” he continued.

You see Mohan had a story of his too. He had dreams of being a movie star (did I mention he had the looks of one?) and two years earlier, in Chennai, had been picked by talent scouts and had made it to the final round of auditions, while still in his final year of college, for a movie that was looking for fresh faces to launch.

His father protested against taking it any further and asked him to wait a year till his graduation and then try again. He let go of that opportunity, never got a similar chance, and eventually gave up his dreams to pursue some technical certification that would help him find a job to keep afloat.

The pain in his voice, filled with so much regret, silenced me.

I took his advice and decided to take that job in a new city and state. I resigned from my teaching job a few days later, and later bid Mohan farewell, never to see him again.

That one decision changed the trajectory of my life – I moved to Bangalore, worked in that company that hired me for six months and later got a great job offer at a fast-growing software company where I built my career. I travelled to a dozen countries and later studied abroad. The universe it seemed had opened its doors to me, all those years ago, with that choice it offered.

Had it not been for Mohan, I’d probably have found a job in one of the telecom companies in Kochi, stayed in that city all my life, and may have never known what I missed in life.

I stand where I am today because of a choice I made in the face of an opportunity that I almost turned my back on, had it not been for the words of someone I had known only a short while.

If you ever read this one day, thanks a lot, Mohan, I don’t know where you are today and I only hope your life turned out great twenty years on. You taught me something valuable that day that I won’t forget.

***

Oh, and before I conclude this post, perhaps it is worth mentioning why that old friend of mine regretted his decision so much. The audition for which he almost made it was for one of the leads in a Tamil movie that was released in 2003.

The name of the movie was “Boys”.

If that name doesn’t ring a bell, it was the runaway hit of that year which launched the careers of future stars such as Siddharth, Genelia, and Bharat.

Opportunity knocks but once they say.

✅ The Happiness Quotient – Employee Well-being Simplified ✅

There is this quirk of mine that I indulge in during every 1-on-1 review session with team members I’ve managed over the years. Regardless of how the discussion unfolds, before we part ways, I pose a heartfelt question: “On a scale of 1 to 10, with 1 being the lowest, how happy are you?” ✨

No one ever prompts me to do it, and I never share these responses with anyone else. I do it because I firmly believe that, in the grand tapestry of an employee’s journey, what truly counts at the end of the day is their overall happiness and contentment. Individual elements like salary, perks, or the nature of their work, while essential, play a secondary role.

You might wonder why I don’t just ask a simple “yes” or “no” question instead of utilizing a Likert scale-type quantification. The reason is simple: happiness isn’t something that can be measured on a binary scale – there are degrees to happiness or the lack of it and the shifts matter.

If a ‘happy’ employee slides this scale over a few months, it signifies a decline in their happiness, yet in a binary question, you cannot spot this nuance and take prompt action, even if it is needed. For example, if a once-ecstatic top performer, formerly rated at 10, has slowly slipped to a 7, even if they claim to be content, you understand that unresolved issues need addressing.

Conversely, if someone progresses from a 3 to a 5 over the course of a quarter, it indicates a positive trajectory for an unhappy employee – things are getting better!

Likewise, if the team’s average happiness score slips 1 point over a quarter, it hints that something is now amiss at the team level, making it all the more concerning.

Once I gauge where a team member stands on the happiness scale, my follow-up question revolves around what I, as their leader, can do to enhance their workplace happiness, recognizing that there may be areas where I’m currently falling short.

Their responses can help me uncover blind spots I may not have been aware of. Just as my feedback offers them areas to work on, their feedback serves a similar purpose for me.

Of course, there are occasional downsides to this approach. Occasional outliers remain dissatisfied despite your best efforts because a few may foster expectations that simply do not align with the organization’s reality. However, these instances are a small price to pay for the holistic insights.

In the end, I believe it’s the shared journey towards happiness and understanding that weaves the strongest bonds between leaders and their teams, and each member’s unique happiness is an essential thread of collective success. 🙂

PS: One day when I retire and write that management book of my own, you can be assured that there will be a chapter I will dedicate to what I call the Happiness Quotient. 😀

#EmployeeWellBeing #Leadership #HappinessQuotient #WorkplaceHappiness #TeamManagement #WeekendWriting

Apple’s India Production Boost: Opportunity Bites? 📲

Did you hear the recent news of Apple’s plans to ramp up iPhone production in India?

When the idea of succumbing to the iPhone temptation crossed my mind last year, I questioned myself several times: Was it worth it? My annoyance at having to change two Samsung phones in a year (including a month-old device that Samsung’s service centre refused to replace under a flimsy excuse) and the frequent malfunctioning of my M-Series device (which local mobile service centres swore had a laundry list of known issues) made me reconsider my life choices related to using only budget-friendly personal devices. 💁‍♂️

When Apple aficionados in my midst started detecting a potential new cult member, they waxed eloquently about how their iPhones ran flawlessly for years, like perfect mini-machines. “Why buy a 25k product you have to replace every year or so when a 70k product will last you a good three years without any issues?” one asked. I finally caved in when I realized I could completely fund my purchase from a secondary income source (and the credit card points I had hoarded). And who knows, if I decided to become a YouTube Guru one day, an iPhone would be great for videography, wouldn’t it? 🤷‍♂️ 🤷‍♂️

Now, the iPhone is undoubtedly a decent product, and if you are already in the Apple ecosystem, it flawlessly integrates with your Mac. But the device cost is just outrageous, especially when you factor in the hefty 20% import duty on top of the brand’s premium pricing. My guesstimate is that any iPhone commands a premium of easily 40-50% over a comparable Android device.

Yet despite that, people flock to it like bees 🐝 to honey, even in a relatively low-income economy like India.

The reality is that Apple has strongly evolved into an aspirational brand (rather than just staying a premium brand), and its half-eaten fruit logo has become a status symbol even among those who wouldn’t be in Apple’s original target customer base.

This also explains why I now see entry-level corporate employees splurging three months of wages to get the latest iPhone, ahead of other real priorities. Forget corporate employees; our housekeeper was lamenting the other day that her good-for-nothing (her precise words, not mine) 24-year-old son, who can barely hold on to a minimal-wage job, was hounding her to get him an iPhone (he eventually got a pre-owned one).

Apple iPhones are making headway even in places where you least expect them, and if the costs go down even marginally in a significant demographic like India (let’s say), making it somewhere close to affordability for the middle class, one can only guess how the company is going to prosper further.

Have enough spare cash lying around to buy an iPhone?

Then you should seriously think about investing… not in the iPhone, but (ahem) in Apple shares! 🍎

#WeekendWriting #Apple #iPhones #Opportunities